Website Terms and Conditions
By agreeing to the terms and conditions below, Applied Computer Solutions Inc. (“ACS” or “We”) sets out how we may use, collect and protect and dispose of your Personal Data that you give ACS when you use this website or Services acquired through the use of this website.
Our Commitment:
ACS is dedicated to safeguarding your personal data and privacy rights. Rest assured; any information you provide that can identify you when using this website will be handled in accordance with this Privacy Policy
Policy Updates:
Please note that ACS may update this Privacy Policy periodically by revising this page. It is advisable to check this page regularly to stay informed about any changes and ensure your continued agreement with our practices.
1. Scope of this Document
Our Terms and Conditions primarily address the handling of your personal information, including account details and other data collected when engaging with our website. For clients with whom we have a pre-established business relationship, our security and privacy protocols concerning your use of ACS’ Services are outlined and governed by the terms specified in our Master Service Agreement (MSA) or any other pertinent agreement between you and ACS pertaining to your utilization of said Services. In case of discrepancy, your MSA shall prevail.
2. Personal Data Collection and Usage
Account Information:
When registering for our Services, customers are required to furnish certain Personal Data, including name, address, and telephone number. Billing details are also obtained directly by our payment processor to facilitate transactions for purchasing products or Services. This data collection is facilitated through integration with a third-party application linked to our billing system.
Other Information:
We gather Personal Data voluntarily provided by users through our website. This includes instances such as requesting a free trial, seeking product information, registering for webinars, contacting us, subscribing to our email newsletter, or downloading content like whitepapers.
Cookies and Tracking Technologies:
We and our authorized partners utilize cookies and similar technologies for various purposes. These tools may furnish us with Personal Data, details about the devices and networks used to access our websites, and insights into user interactions. For comprehensive information on the utilization of cookies and tracking technologies, please refer to the Cookies section below.
Logs:
Information is collected and stored in log files during user interactions with our website. This data may encompass internet protocol (IP) addresses, browser types, URLs of referring/exit pages, operating systems, timestamps, search queries, locale and language preferences, device identification numbers, and system configurations. On occasion, we may merge Personal Data with log file information to enhance our website and personalize content. In such instances, we handle the combined data in accordance with this Privacy Notice.
Analytics:
We gather analytics data to refine our website and related content based on user interactions. Additionally, we may share anonymized data regarding user activities on our website with third-party analytics service providers.
3.Usage of Collected Personal Data
We employ the information gathered about you, including Personal Data where applicable, for a range of purposes, including to:
- Facilitate, enhance, and publicize our Services.
- Grant you access to and facilitate your use of the Services.
- Execute and finalize transactions, and furnish related communications, such as purchase confirmations and invoices.
- Deliver transactional notifications, including responses to inquiries, customer service and support, as well as technical updates, security alerts, and administrative messages.
- Distribute promotional materials via email or phone, such as details about products and services, surveys, newsletters, offers, promotions, contests, events, and other relevant information we believe may interest you.
- Tailor the website to align with your interests.
- Monitor and analyze trends, usage patterns, and activities related to the websites and Services, for marketing and advertising endeavors.
- Investigate and deter fraudulent transactions, unauthorized access to the Services, and other illicit activities.
- Personalize the website and Services by offering features or advertisements that match your interests and preferences.
- Fulfill other purposes for which we have obtained your consent.
Personal Data obtained from Customers during the registration process is employed for managing their Accounts. Unless otherwise stipulated or under special circumstances, this data is not shared with third parties. ACS may also create comprehensive and anonymized profiles from the Personal Data provided by Customers during registration (excluding customer names). Further elaborated below, ACS might utilize this aggregated and anonymized information to advertise on our website or other platforms.
4.Ensuring the Security of Personal Data
Safeguarding your Personal Data is our top priority. To prevent unauthorized access or disclosure, we have implemented robust technical and organizational measures. Our website is fortified with industry-standard encryption and authentication tools, ensuring the security of the Personal Data we handle.
Furthermore, we employ advanced technological safeguards such as 2FA, secure routers and firewalls; as well as cybersecurity Training to bolster the protection of Personal Data. Information collected via the website undergoes encryption before traversing the Internet, utilizing industry-standard technology for secure online transactions.
Despite these precautions, we acknowledge that the inherent nature of the internet entails risks, and therefore, we cannot guarantee absolute immunity against loss or misuse of transmitted Personal Data.
In the event of a data breach, despite our stringent measures, we are committed to mitigating any potential harm. We pledge to adhere fully to all applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and adhere to relevant data breach notification requirements should a security breach pose a genuine risk of significant harm to an individual.</
5.Cookies, Tracking and Analytic Technologies
During your visit to our website, we employ cookies to store and retrieve information on your browser. A cookie, a small piece of data (text file), is requested by a website upon user visitation, prompting your browser to store it on your device. This facilitates the remembrance of specific details about you, such as language preferences or login credentials. Cookies set by us are referred to as first-party cookies, while those from a different domain are termed third-party cookies, utilized for our advertising and marketing endeavors.
Specifically, we utilize cookies and other tracking technologies for the following purposes:
- Enhancing navigation on our website, improving browsing experiences, and customizing content and advertisements.
- Assisting with account creation, service subscriptions, event registrations, logins, and feedback provision.
- Analyzing website usage to enhance content.
- Facilitating promotional and marketing initiatives, including behavioral advertising.
- Traffic log cookies are employed to identify frequently visited pages, aiding in the analysis of web page traffic and website improvement to cater to customer needs. Please note that this information is utilized solely for statistical analysis purposes.
Overall, cookies play a pivotal role in furnishing you with an enhanced website experience by allowing us to monitor page usefulness. It’s essential to clarify that cookies do not grant access to your computer or any Personal Data beyond what you choose to share with us.
Below is a breakdown of the cookie categories utilized on our website:
Essential Cookies: These cookies are essential for the operation of our website and cannot be disabled. They facilitate core functionalities such as page navigation and access to secure areas of the website. You can set your browser to block or alert you about these cookies, but some parts of the site may not function properly.
Performance Cookies: These cookies allow us to analyze how visitors interact with our website, including which pages are visited most frequently and whether any errors occur. The data collected is used to improve website performance and enhance user experience. You can opt out of these cookies by adjusting your browser settings, but doing so may impact website functionality.
Functional Cookies: Functional cookies enable the website to provide enhanced features and personalization. They may be set by us or third-party providers whose services we have added to our pages. Disabling these cookies may result in reduced functionality and customization options.
Targeting Cookies: These cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly identifiable personal information but are based on uniquely identifying your browser and internet device. You can opt out of these cookies by adjusting your browser settings or by visiting the relevant third-party opt-out pages.
Please note that opting out of non-essential cookies (Performance, Functional, and Targeting Cookies) may impact your browsing experience on our website. If you wish to opt out, please adjust your browser settings accordingly. However, please be aware that opting out may limit certain functionalities and features of the website.
Analytic Technologies
We leverage Google Analytics, a web analysis service from Google, to deepen our understanding of your website engagement. Google Analytics gathers data on user visit frequencies, page navigation, and referring sites, offering valuable insights into website usage patterns. This data is utilized by Google to analyze website activity, generate reports, and enhance its services. Additionally, Google may use this information to personalize advertisements within its advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the website is restricted by the Terms of Service | Google Analytics – Google and the Google Privacy Policy. Google offers an opt-out mechanism for the web available (HERE).
In addition to our utilization of Google Analytics, we also incorporate SE Ranking, an analytics tool, to gain further insights into your interactions with our website. SE Ranking provides valuable data such as visit frequency, page navigation patterns, and referral sources prior to visiting our site. This information aids us in comprehensively understanding website usage trends.
SE Ranking, like Google Analytics, compiles this data to generate reports on website activities, enhancing our ability to tailor user experiences and optimize content. The insights gleaned from SE Ranking’s analysis may also be used to customize advertisements across its advertising network.
To safeguard your privacy, SE Ranking operates within the confines of its Terms of Service and Privacy Policy, ensuring the secure handling of collected data. Should you prefer to opt out of SE Ranking’s tracking mechanism, you can do so by utilizing the Google opt-out mechanism (HERE).
6. Third Party Disclosure of Your Personal Data
Below, we outline the circumstances in which ACS may share your Personal Data with third parties concerning its website usage.
Rest assured; we uphold strict standards regarding the sharing of your Personal Data. We do not sell, distribute, or share your Personal Data with third parties without your explicit consent, except in specific situations, such as:
- Our Subsidiaries: We may disclose your Personal Data to our subsidiaries and Affiliates in adherence to this Privacy Notice.
- Subcontractors: ACS may engage third-party services (“Subcontractors”) to process your Personal Data on our behalf for the purposes outlined above. These Subcontractors are obligated to process your Personal Data only as instructed and in accordance with this Privacy Notice. Should you require further information regarding these Subcontractors, please contact us at [email protected].
- Professional Advisors: Your Personal Data may be disclosed to professional advisors, such as lawyers, bankers, auditors, and insurers, when necessary to facilitate their services to ACS.
- Compliance with Legal Requirements: ACS may share or disclose Personal Data to comply with legal or regulatory obligations, respond to legal requests, court orders, or other legal proceedings.
- Protection of Rights and Security: We may share or disclose Personal Data to safeguard the rights, property, or safety of ACS or third parties, including fraud prevention or investigation, enforcement of contracts or policies, or responding to security threats.
- Corporate Changes: In the event of corporate restructuring, such as mergers, acquisitions, bankruptcy, or asset sales, ACS may share or disclose Personal Data as part of these proceedings.
We are committed to ensuring transparency and accountability in all aspects of Personal Data handling and sharing practices. If you have any concerns or inquiries regarding the sharing of your Personal Data, please do not hesitate to reach out to us.
7. Canadian and Foreign Data Transfers
We may transfer the information collected about you to third parties situated outside the province of Ontario or in countries distinct from the one where the data was originally gathered. These transfers are conducted for data storage, processing purposes, and the operation of our Services. It’s noteworthy that the data protection laws in these countries may differ from those in your own country. Nevertheless, we adhere to stringent measures to safeguard your information during international transfers, as outlined in this Privacy Notice. Where necessary, we take additional steps to ensure compliance with applicable laws.
It’s essential to acknowledge that governmental authorities in these countries or territories may have access to your Personal Data under the laws governing their jurisdiction. Rest assured, your Personal Data will always remain safeguarded by industry-leading security measures, in alignment with best practices.
8. Your Data Privacy Rights
Your control over your Personal Data is important to us. Here’s how you can exercise your rights:
Withdrawal of Consent: You have the right to withdraw your consent for the use of your Personal Data at any time. To do so, simply submit a request to [email protected].
Restriction of Data Collection and Use: You can choose to limit the collection or use of your Personal Data by:
Opting out of direct marketing: When filling out a form on our website, keep an eye out for the checkbox indicating your preference not to have your information used for direct marketing purposes.
Updating email preferences: If you previously consented to us using your Personal Data for direct marketing, you can change your preferences at any time by contacting ACS via email or phone.
Access and Correction: You have the right to request details of the Personal Data we hold about you, including your account profile. If you believe any of the information, we hold is inaccurate or incomplete, you can request corrections by contacting us via phone or email.
Cookie Preferences: For information on how to opt out of each cookie category (excluding strictly necessary cookies), please refer to the Cookie Section of this Privacy Notice.
Your privacy and control over your Personal Data are paramount to us. Should you have any questions or concerns regarding the exercise of your rights, please don’t hesitate to reach out to us.
9. Duration of Personal Data Retention
At ACS, we adhere to a principle of data minimization, ensuring that we retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is mandated or permitted by applicable law, such as tax, accounting, or legal requirements. The duration for which we retain your Personal Data varies depending on the type of data and the specific purpose for its processing.
If there is no ongoing legitimate business need necessitating the processing of your Personal Data, we undertake to either delete or anonymize it. However, in certain instances where deletion or anonymization is not immediately feasible—such as when your Personal Data is stored in backup archives—we take measures to securely store your information and isolate it from any further processing until deletion becomes feasible.
Our retention practices are designed to uphold the principles of data protection and privacy, ensuring that your Personal Data is not retained for longer than necessary. By adhering to these practices, we prioritize your privacy rights and uphold our commitment to responsible data management. Should you have any queries regarding the retention of your Personal Data, please feel free to contact us for further clarification.
10. Contacting ACS
For any inquiries regarding Applied Computer Solutions Inc.’s Privacy Policy, compliance matters, or privacy practices, please reach out to “Privacy Officer” whom oversees the maintenance of policy updates and ensures adherence to applicable privacy laws. The Privacy Officer can be contacted via email at [email protected] or by mail at the following address:
Applied Computer Solutions Inc.
C/O: Privacy Officer
3020 St. Etienne Blvd
Windsor, Ontario
N8W 5E6
CANADA