IT Fever? We’ve Got the Cure!

The regional IT Healthcare professionals. Over 30+ years of healthcare expertise - we know what you need to stay secure, compliant, and on budget.
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Healthcare IT Support

Everything your healthcare facility needs to stay protected and supported. ACS offers fixed-fee Managed IT services with healthcare-focused expertise at a fraction of the cost of in-house IT staff. Whether co-managing your existing IT team or fully taking over, we ensure seamless, secure operations. From comprehensive support to strategic technology planning, we help healthcare providers increase uptime, efficiency, and focus on what matters most—patient care.

Benefits

Proactive IT Administration

Proactive management, maintenance and monitoring services prevent costly downtime, ensuring your systems run smoothly and your budget stays on track.

Reduce Downtime

Experience worry-free IT operations with proactive service, ensuring increased uptime, reliability, and smooth business performance.

Predictable Expenses

Achieve financial stability with our fixed-fee healthcare services, you can plan your IT expenditures confidently, avoiding unexpected surprises.

Healthcare Expertise

Gain access to a team of IT professionals with industry-specific qualifications to help you make the most of your IT investments.

Staffing Advantage

Eliminate the need to hire, manage and retain additional staff.

Consistent Workstation Experience

We standardize all workstations so healthcare professionals can move seamlessly without downtime, improving productivity and patient care.

Transparency SLAs

Our clear Service Level Agreements (SLAs) provide full transparency into costs, so you know exactly what you’re paying for and can budget accordingly.

Patient Privacy and Compliance

We implement top-tier data protection protocols and ensure full compliance with PIPHA and PIPEDA regulations, safeguarding your patients' privacy and keeping your organization audit-ready.

Specialized Security

Recognizing healthcare is a prime target for cyberattacks, we implement heightened security measures that go beyond standard practices. This includes continuous monitoring, threat detection, and rapid incident response, ensuring the integrity and confidentiality of sensitive patient and organizational data.

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Features

All our Healthcare Managed Solutions are transforming traditional on-site IT operations with the essential features every healthcare organization needs.
Helpdesk and Support

- Canadian Based - no Outsourcing
- Quick Response Times
- Stringent SLAs
- Remote and Onsite
- Live Operators, No IVRs

Account Manager

- Dedicated Point of Contact
- Oversees Licensing, Renewals & Upgrades
- Budget and Resource Planning
- Client Advocacy and Issue Resolution

Operations Manager

- Reporting & SLA Management
- Vendor Management
- Project Management
- Compliance Management

Service Operations

- Patch Management and Maintenance
- Performance Monitoring & Alerting
- Flexible Maintenance Windows
- Client Ticketing Portal and Dashboard
- Controlled Document Access

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Healthcare
IT Solutions

Why Choose Us?

Canadian healthcare organizations—whether small practices, clinics, or regional hospitals—have highly specialized IT needs that require a deep understanding of their unique challenges. At ACS, we are a healthcare-first Managed Service Provider (MSP) with extensive experience in the healthcare sector. This focus allows us to deliver tailored, industry-specific solutions that standard IT service providers cannot match.

The key difference between a healthcare-focused IT provider like ACS and more generalized IT firms lies in our depth of experience and expertise. Healthcare IT is complex, requiring more than just basic technical support; it demands a deep understanding of regulatory compliance, patient data security, and clinical workflows. Providers who cater to multiple industries may not have the specific insights necessary to manage the distinct and critical needs of healthcare organizations.

At ACS, our extensive work in healthcare means we are immersed in the industry. We understand the nuances of electronic medical records (EMR/EHR), stringent security protocols, and the integration of technology with clinical workflows. Unlike providers that serve a broad range of sectors, our deep industry knowledge enables us to deliver healthcare-specific solutions that improve operational efficiency, ensure compliance, and enhance patient care.

IT solutions designed for other industries, like retail or manufacturing, often fall short in healthcare settings. Healthcare demands specialized attention, particularly in ensuring patient safety, minimizing system downtime, and complying with constantly evolving regulations. At ACS, we don’t just support healthcare clients; we partner with them to optimize technology that enhances patient outcomes and organizational success.

Choosing ACS means selecting a partner with extensive healthcare IT expertise—one who truly understands and addresses the unique challenges of the healthcare industry.

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